Cancellation Policy – The Medicine Villa | Easy, Hassle-Free Order Cancellation

Our cancellation policy enables the customer to cancel his/her package as long as he/she meets some conditions.

We invite the customer to view our cancellation policies so that he or she is aware of the cancellation rules.

We will never ask you to cancel orders with us because we do have a rather good reputation of a company to bring satisfaction to the customer but it may not be so with you.

Particularly there are other circumstances, which force the customer to also occasionally would have no other choice but to cancel the order.

What is the procedure on canceling orders on our portal?

Our portal comes with an easy cancellation policy and you can cancel your package very easily online. In case you are unable then you can call our helpline number and cancel the order as well. Keep in mind that in both of the above, you will be asked to provide a reason of cancelation.

You will get an invoice of cancellation out of us as soon as you cancel the order on condition that the cancellation is as per the requirements of our cancellation policy.

In what way do we reimburse our cancellation orders and requests?

First, when it comes to our cancellation policy we monitor that they are following our cancellation policy norms upon the receipt of any cancellation order. Then we would inspect the amount of orders and contact our delivery and logistic department to further the shipment.

Then when the refunding process is being thought of we do not pay any of the advancements in form of cash and drafts. You are only paid back online to your account. In this way, the customers will be required to give us the numbers of their bank account and any other details so that we could make the payment.

We will not be held responsible at all once the information of the bank account is erroneous or invalid.

You will also be required to wait not less than 7 working days after the date you are making an online cancellation order on our portal and till the day the order is processed.

Also, we do not take responsibility in case the money is not returned back to your account within 7 working days as well. You are advised to walk to your bank and discuss the issue on the phone and not contact us.

You will not be refunded the taxes and the custom duty or any other tariff that is imposed by the government as a part of taxation regulations in your country or state in any case. It is also possible to add that you can not accuse us either.

What are the scenarios where the cancellation policy will be effective?

So after checking all the above information which is noteworthy, now what are the conditions or situations under which you can cancel your orders or what are the terms under which the guidelines can be met.

Refund because of stock out of products

And this is the time when we will automatically cancel your order. This is one of the rare instances when we will cancel your order even when the medicines which you have ordered are not in our stock at that time.

We are going to attempt the respecting of your order on our portal and will offer you partial orders when it depends on our possibilities and when the medicine is somehow available in stock.

On some occasions we are forced to cancel the order automatically when you fail to pay us after making an order. See, you are going to get a temporary email upon the completion of your order. Once this is done then e will email you your total bill or invoice which is the finishing confirmation bill after agreeing to all your orders.

The customer is expected to visit the online portal after which he/she will pay the rewired amount through the numerous online modes of payments.

If this is not done however then we shall automatically cancel your order after 24 hours.

Sometimes the customer might think that the delivery time takes too long and is not pleased with our delivery time management of courier and logistic services.

It should be kept in mind that you are always free to issue your cancellation order with us any time during the transit. There are instances we might not refund you fully and deduct any expenses like the custom duty in case your package already arrived in the custom center in your country.

Naturally, we will be responsible in case you do not get right brand or right dosage of drugs except the one you have ordered.

It is important to remember that once you have made delivery of your package and discovered that the wrong product or dose has arrived a maximum of 7 days timeframe is available to you in order to contact us and make the request to cancel and refund. We will not commit to entertaining any request that will be made after 7 days.

In case the product is tampered in whatsoever way you can call us and report the same and make a cancellation and refund request as long as it is done within 7 days again.